FAQ

A: Our session fees come at different price points, depending on the experience of the practitioner, the length of the session and the type of counselling you are looking for (couples and family counselling are usually charged at a slightly higher rate than individuals). All fees are clearly displayed beside the service in our booking app. That being said, we also believe that our services should be affordable and within reach. For this reason, we offer a portion of our sessions at a sliding scale rate. If finances are a concern, please discuss this with us at the time of intake. 

A: We welcome payments through both e-transfer and credit card. However, most of our clients enjoy the convenience of paying with a credit card, giving us the authorization to keep their card on file and automatically charge them for each succeeding session.

A: We understand that last minute cancellations can be inevitable sometimes.  We ask that you give us at least 24 hours notice so that we are able to offer the spot to someone else . Any cancellations with less than 24 hours notice will be charged 50% of the session fee. And no shows will be charged the full session fee.

A: Yes! Virtual sessions are a convenient and safe way to access counselling.  All of our practitioners offer services online.  There are both online and in person options for sessions listed within our booking app. If you book an online session, you will be emailed a link 30 minutes prior to the start of your session that you can use to gain access to your session. Please note that we primarily use the secure video platform within the Jane app for our virtual sessions. Alternately, we are able to use Zoom if for some reason Jane is not a viable option.

A: Unfortunately, we are not able to provide 24 hour crisis response services.  If you or your child requires urgent mental health support, please call 911 or proceed to the emergency department at your local hospital.  

We understand that sometimes you may encounter challenges that make it difficult for you to endure until the next scheduled counselling session.  Should you need to connect with one of our team members, you’re welcome to email them and arrange a phone call or book an urgent session subject to their availability.   However, please note that any ‘in-between session’ phone calls will be subject to the counsellor’s pro-rated hourly rate.  

A: Sessions with Registered Clinical Counsellors. Registered Clinical Social Workers and Registered Dietitians are typically covered by most extended health providers. However, it's important to consult with your provider before booking an appointment with us to confirm coverage. Please note, we do not bill insurance providers directly with the exception of AFU and FNHA funding. You will be emailed a receipt for services after each session which you can then submit to your insurer for reimbursement.

A: Eating disorders are serious psychiatric illnesses that require urgent, specialized assessment and monitoring due to the potential life threatening medical complications that can result.  At Honeycomb, all of our counsellors and dietitians have training and expertise in how to respond effectively in the early stages of an eating disorder and can support you in navigating the medical system.  

Your child’s safety is of utmost importance.  In most cases, it is necessary to get a competent, accurate assessment of your child’s medical status as soon as possible which will likely mean making an urgent  appointment with your family doctor and getting some specific bloodwork and an ECG completed.  We recommend that you ask your family doctor if they feel confident in assessing your child for an eating disorder.  If not, there are options for specialized consultation that are available to physicians. 

We know this is often a frustrating and anxiety-provoking time for parents.  We are here to support you through the process and help you advocate for the best possible care for your child. 

A: All of our registered counsellors hold a Masters degree from an accredited university in a counselling related discipline and are either Registered Clinical Counsellors registered with the BC Association of Clinical Counsellors or are regulated by the BC College of Social Workers with a Registered Clinical Social Worker designation. All our dietitians are registered and regulated by Dietitians of Canada.
With many years of training and experience already under their belts, all of our practitioners are deeply committed to on-going professional development in their areas of practice and in specific therapeutic approaches.

A: Yes. Any information you share will be kept confidential and not shared with anyone else unless your consent is given. There are however,  some legal limits to confidentiality and a duty to report in the following circumstances:

* If a child is or may be a risk of abuse, neglect or in need of protection.

* If the counsellor believes that you or another person is at clear and imminent risk of being harmed 

* If the counsellor is ordered to comply with a subpoena or other legal orders or if the disclosure is required by law